Agenda

3:00 PM - 3:30 PM: Registration & Networking

Attendees can network with peers, speakers, and partners over drinks and light snacks.

3:30 PM - 4:15 PM: Panel Discussion - Tech Enabled CX Strategies & Design : AI, Data & Omnichannel Experiences

Experts discuss the role of AI, data analytics, UI/UX, omnichannel experiences and emerging tech in shaping modern CX.

Moderated by Preet Raj Co-founder & CTO of Bakstage.ai - Transforming CX by humanizing interactions, making them more meaningful for both customers and businesses. Top 10 CTOs To Watch - Entrepreneur. Ex-Goldman Sachs | JP Morgan | Morgan Stanley

​Panel Speakers

​Graham A.R. Philips: CMXO at IntentHQ, Veteran marketing strategist with 27 years in the field, specializing in unlocking customer intent through privacy-safe, human-centric AI, and multiple leadership roles at premier advertising agencies like JWT and BBDO, crafting impactful strategies for a myriad of top-tier brands across various sectors.

​Dmitry Koltunov: Esteemed tech innovator and CEO of Arbor, previously co-founding and steering ALICE (CX Platform for Hotels) to global success, with a legacy of mentoring through the Startup Leadership Program and advising early-stage startups.

​Dong Yang: Assistant Professor - FIT, A global strategic leader in fashion and luxury at Buy Quickly, expertly navigating digital and distribution strategies to fuel data-driven growth and profitability across the US, China, and Europe.

​Basil Polsonetti: Co-founder of Lang.ai, the AI for real-time CX insights built for your business complexity - and an investor in transformative early-stage SaaS ventures.

4:30 PM - 5:15 PM: Panel Discussion - Human-Centered CX and the role of AI

A conversation between CX visionaries and AI experts on CX with a human touch.

Moderated by Renee Leibler Founding and General Partner of Harmonic Chain Digital, an early-stage venture capital firm and brings over 15 years' experience in the tech start-up space.  She is the Founder and President of the NYU Blockchain Society, which she established in 2017. Renée is also a professor at the Fashion Institute of Technology where she teaches various courses in blockchain technologies, NFTs, the Metaverse, and entrepreneurship.

​Panel Speakers

​Shashank Singh: CEO & Co-Founder of Bakstage.ai (Helping Brands Humanize Their Digital Customer Experience), Ad-tech and startup veteran who has helped build multiple successful startups - Flurry, RUN Ads. Ex - Publicis, Yahoo, Goldman Sachs. Previously Co-founded – Majikal, Steams and Truffle.

​Matt Puccini: Global Ecosystem Innovation Executive and Founder at IBM , Head of The IBM Mentorship Program, with a legacy as a 5X Startup Founder and strategic dealmaker in corporate innovation. A dedicated startup mentor, accelerator advisory board member, and investor.

​Seth Weisfeld: is a Senior Staff Product Designer & Architect at Meta, currently specializing in Generative AI for Facebook. With 15+ years of experience, he’s created digital products and marketing for some of the largest companies in the world. His work at Meta spans various roles, including many zero-to -one efforts including Live Video, Short Form Video, Avatars & the Metaverse, and more.

5:30 PM - 6:15 PM: How amazing CX can help you grow in 2023

CX leaders, Investors and Growth Experts from innovative brands share their experiences, challenges, and strategies for growth.

Moderated by William Reinisch Co-founder & Partner of Harmonic Chain Digital, Chair of Entrepreneurship Department - FIT, Seasoned Venture Capitalist.

​Panel Speakers

​April Garry-Vergara: Market Relationship Executive at JPMorgan Chase & Co. with over 20 years in commercial and international banking, expertly navigating client portfolio management and financial solutions across various banking sectors and growth-stage life cycles.

​Winston Harding: General Partner at Lytha Ventures with 25+ years in finance, specializing in Project Finance and Sovereign Advisory, and a dedicated activist driving philanthropy and social impact through strategic investment and entrepreneurship.

​Alon Waks: Limited Partner at GTMfund and CMO at CreatorIQ, is a customer-centric executive leader specializing in B2B solutions, expert in driving marketing strategy, demand generation, and go-to-market initiatives in the SaaS industry.

6:15 PM - 6:30 PM: Closing Remarks

​• Recap of the day's insights and a final opportunity for networking and discussion.

​6:30 PM - 7:00 PM: Networking